If you are not completely happy with your purchase, please read our returns policy and conditions carefully.

All eligible returns are accepted for store credit in the form of a girt card. 

Items must be returned within 30 days from the date of delivery.

All items must be in new unused pristine condition with all labels and tags still attached. 

All items must be unaltered, undamaged and unwashed whilst in the customers possession. 

All items intended for return must be free from any markings, make-up, self tanner, odors, pet hair, perfumes, deodorant and washing powder.

All shoes returned must have only been tried on indoors.

For health reasons and personal hygiene, swimwear, underwear, activewear, bodysuits, earrings and all self care products are not eligible for return.

Other conditions for returns:

You must complete the returns form and enclose it with the goods you intend on returning.
We please ask that you ship all returns with tracked shipping.
You do not need to email or contact us prior to doing this, however we do recommend doing so in regards to returning faulty goods.
Once you have shipped your return please email all tracking information to wildsageboutique.nz@gmail.com

Wrong size or change of mind:

Subject to compliance with the above timeframes for returns,

we will offer a store credit in the form of a Gift Voucher for change of mind or incorrect sizing if:

• The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.
• The garment has not been damaged whilst in the customer's possession or during delivery.
• The customer has proof of the garment purchase.
• The original labels and swing tags are still attached to the garment.

Note:

'damage' may include the presence of any fake tan, makeup or any other marks or stains on the garment. 'damage' may also include the presence of the smell of cosmetics, perfume, deodorant, washing powder/liquid or any other product and odors on the garment.

Please note we do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.

Returns of faulty products:

We will offer a refund, store credit or exchange (subject to availability) on any item purchased from WildSage Boutique if the garment:

• Has a genuine manufacturing fault and/or
• Does not correspond with the description given to you at the time of purchase

Any faulty item claim must be made in a reasonable time of receiving the goods. 

For all faulty item returns or complaints please email your order number, a description and photo of the fault to wildsageboutique.nz@gmail.comReplies can be expected within 3 working days.

Please note any refund for a faulty garment must be credited to the original card or account used at the time of purchase. A faulty item claim must be made within reasonable time of receiving the goods.

If a fault does not amount to a major failure in the garment, we are entitled to elect between providing you with a repair, replacement or any other remedy.

You are entitled to:

• A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; or
•  Have the goods repaired or replaced if the goods fail to be of acceptable quality and the fault does not amount to a major failure of the garment

If the fault is serious, can't be repaired or causes a safety risk, then the customer has three choices:

• Get a full refund.
• Get a replacement of similar type and value, if available, at no extra cost
• Keep the faulty product but get compensation for the difference in value compared with one in good condition

The above policy is consistent with The Consumer Guarantees Act (CGA)